Questions regarding your My Mortgage Gift℠ PrePaid Mastercard®

Call Award Card Headquarters Customer Service at 1-888-243-3034.

  • Lost or Stolen Card
  • Card Balance
  • Transaction History

Keep in mind the My Mortgage Gift Prepaid Mastercard® can only be used at these merchants.

If you have not received your Mastercard® check for an email from notification@my-pplusawardcard.com. This will allow you to choose a physical card or an e-card. Please check your spam and junk folders.

Expired Performance Plus prepaid cards will not be reissued or renewed.

For all other program-related questions

Please call your Home Mortgage Consultant or Wells Fargo Customer Service at 1-866-234-8271, M-F 7a-10p, Sat 8a-2p CT, Sunday closed

  • Questions regarding your merchandise order
  • Received a damaged item
  • Did not receive your gift

How can we help you?

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Questions regarding your My Mortgage Gift Prepaid Mastercard®?

Call Award Card Headquarters Customer Service:
1-888-243-3034


For program questions, reach out to My Mortgage Gift Program Headquarters

Hours of operation are Monday through Friday, 8 a.m. to 5 p.m. Central Time (excluding holidays)

Phone: 1-800-875-0190

Mailing Address:
Program Award Headquarters
7000 Vista Drive
West Des Moines, IA 50266